Enjoying the Journey: From Call centre Tools to Web Development

My career journey started in an unexpected place—a call centre. I wasn’t just answering calls, though. I wanted to make my life (and the lives of others around me) easier, so I began building small tools to automate repetitive tasks. At first, it was out of necessity, but I quickly realized how much I enjoyed the process of creating something useful.

The Beginning of the Process

It wasn't perfect, but the more I built, the more I improved. Every error, every bug, and every new problem led me to learn something new. I shared these tools with my colleagues, and seeing them use and appreciate the work made me even more motivated. I wanted to build things that helped people, even if it was on a small scale.

Trial and Error

Through trial and error, I taught myself more about coding and the endless possibilities of what could be automated or improved. It was messy at times, but that's part of the process. Looking back, I see now that each misstep was a step forward, leading me to something better.

First Web Job

Eventually, this journey led me to my first web development job at an agency. This was a huge turning point. I went from creating internal tools to developing websites and applications for clients, with the added complexity of balancing user experience, performance, and scalability.

At the agency, I truly started to see how far I had come. The skills I picked up by hacking together solutions in a call centre helped me excel, but more importantly, the mindset of constantly learning and improving became the foundation of my career.

Enjoying the Journey

Looking back now, I see how important it was to enjoy each stage of the process. The early days of building tools just to make my day-to-day easier are just as significant as landing my first web dev role. The journey is full of ups and downs, but it's the process itself—the trial and error, the small wins, and the constant learning—that makes it all worthwhile.

So, here I am now, reflecting on my early journey. I appreciate all the people that helped me along the way. I know without this support and guidance I would not be half the creative I am today.